Privacy Policy
HADES always respects privacy, wants to protect customers' personal information and payment information. The “information privacy policy” below is a statement of our commitment to respect and protect the rights of users.
- PURPOSE AND SCOPE OF INFORMATION COLLECTION
Personal information collected will only be used within the company. When customers register to order at https://hades.studio/
- The personal information we collect includes:
* Personal or company contact name:
* Phone number:
* Email:
* Delivery address:
* Company information including full transaction name, address:
* Trading address:
The above information will be used for one or all of the following purposes:
+ Deliver the product you purchased at https://hades.studio/;
+ Delivery notice and customer support;
Provide product-related information;
+ Process orders and provide services and information through our website at your request;
+ Return the goods if the manufacturer's fault is detected;
+ In addition, we will use the information you provide to assist with customer account management; confirm and execute financial transactions related to customers' online payments.
+ Your order details will be stored by us but for security reasons you cannot request such information from us. However, you can check that information by logging into your own account on the website. There, you can track the full details of your completed orders, open orders and those that are about to be delivered, as well as manage your address information.
- SCOPE OF USE OF INFORMATION
We may share your name, phone number and address with the courier service so that it can be delivered to you. When you register as a member on the website https://hades.studio/ we will also use your personal information to send promotional/marketing information. You may unsubscribe from such communications at any time by using the unsubscribe function in the promotional messages.
In addition to processing and supporting your purchase at the website https://hades.studio/, we will use the information you provide to support customer account management; confirm and execute financial transactions related to your online payments
- INFORMATION STORAGE TIME
HADES will store the personal information provided by the customer and the communication between the customer and Hades on our internal systems during the process of providing services to the customer or until the completion of the purpose. income target. In case when customers want to stop hosting, they can contact the company to stop archiving.
- SHARE CUSTOMER INFORMATION:
HADES does not sell, share or trade customer personal information collected on the website to any other third party directly related to delivery. We may disclose or provide your personal information in the following cases when it is absolutely necessary:
- When required by law enforcement.
- Share information with the delivery party's partner for example: economical delivery, etc.
- Share information with partners running ads.
- LINKS TO OTHER WEBSITE:
Customers are responsible for protecting their account information and do not provide any information related to https://hades.studio/ accounts and passwords on other websites.
- ADDRESS OF PERSONAL INFORMATION COLLECTOR AND MANAGEMENT UNIT:
Name of unit: HADES . CO., LTD
Tax code: 0316393653
Head office address: 147 Bui Dinh Tuy Street, Ward 24, Binh Thanh District, Ho Chi Minh City, Vietnam.
- MEDIA AND TOOLS FOR USERS TO ACCESS AND CORRECT YOUR PERSONAL DATA:
Customers can update information at any time by accessing their personal account on website https://hades.studio/ or contacting us by email: contact@hades.vn
- COMMITMENT TO CUSTOMER'S PERSONAL INFORMATION SECURITY
We take your privacy very seriously when you use our services. We also understand that you will be very concerned about whether the information you provide to us is kept secure or not. And we always want you to feel secure and confident when participating in our services. So we are committed to making you have the best experience when shopping with us with complete trust.
We protect your personal information by:
+ Limit access to personal information (Only when you log in can you see your personal information).
+ Delete your personal information when it is no longer needed for our record keeping purposes.
- RECEIVED AND SETTLEMENT OF COMPLAINTS REGARDING CUSTOMERS' PERSONAL INFORMATION
+ When detecting that their personal information is used for the wrong purpose or scope, members can provide information and evidence related to this by contacting Customer Care: support@hades.vn
+ Depending on the level and nature of the complaint, the Department/unit in charge of complaint settlement has specific solutions.
+ If through an agreement, it is still not possible to resolve the member's complaint, either party will have the right to ask a competent legal agency to intervene to ensure the legitimate interests of the parties.
- ANY QUESTIONS PLEASE CONTACT:
Contact Customer Care: support@hades.vn
Website: https://hades.studio/
Email: contact@hades.vn
How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as tracking your order, your previous order. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
- Step 1: Search for products.
- Step 2: Add products to your shopping cart.
- Step 3: Log in with your email or non-member order.
- Step 4: Fill in the order form.
- Step 5: Proceed with payment and apply vouchers(if applicable).
- Step 6: Complete the order and you will see the order number.
Payment
Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – with registered Paypal account or without a paypal account.
